Be The Pilot Of Your Own Dream
Embrace the future of work at 5CA, by taking the helm of innovation with Microsoft 365 Copilot.
This cutting-edge AI technology, leveraging the same foundational principles as the widely known ChatGPT, is now integrated into your Microsoft applications, transforming how we work by making us smarter, faster, and more creative.
With Microsoft 365 Copilot, we harness the power of artificial intelligence to boost our skills and productivity, propelling us towards our dream of delivering exceptional service to our customers and internal stakeholders.
Looking ahead, we plan to further harness this technology to develop specialized Copilots, tailored specifically to the domain expertise of our staff departments, enhancing our capabilities in unprecedented ways.
The Values
At 5CA, our passion for gaming and customer support is at the core of everything we do. We believe in providing seamless and satisfying experiences that meet the high expectations of every gamer and customer.
Through technologies like Microsoft Copilot, we elevate our internal processes and set new benchmarks in customer support by:
• Streamlining workflows and tasks, thus conserving time and resources.
• Generating content and code of superior quality that mirrors our brand identity and principles.
• Boosting our proficiency and output with tailored feedback and learning opportunities.
• Customizing our customer engagements with engaging and empathetic communications and solutions.
Microsoft Copilot is more than just a tool.
It’s a catalyst for innovation, value creation, and differentiation in our business, empowering us to realize our aspirations and exceed our customers' expectations. Excited?
We are 👉
The feedback from early users of Copilot speaks volumes:
Perceived Productivity Gains:
• 71% report saving time on routine tasks.
• 68% observed an improvement in the quality of their work.
• 86% found Copilot helpful in keeping up with their workload.
Impact on Meetings, Emails, and Writing:
• Copilot users completed tasks 29% faster.
• A blind review found emails drafted with Copilot to be 18% clearer and 19% more succinct.
• Copilot users were 27% quicker in consolidating information from various sources.
Role-specific Benefits:
• Copilot for Sales users saved an average of 90 minutes weekly.
• A 12% reduction in case resolution time for agents using Copilot in Dynamics 365 Customer Service.
For a glimpse into the future, here is some content to peruse:
Our Planned Rollout Plan:
• April & May: Interactive workshops and training sessions to develop use cases with department-specific Copilot Champions.
• May onwards: Rollout to all 5CA Staff and agents, accompanied by training & workshops.
Questions?
The 5CA Copilot Steering Group is here to assist.
Please reach out to copilot@5ca.com for any questions, concerns, or suggestions.